I ordered from this site for the first time in early February. I did not receive my order until the end of March. I was assured multiple times my order was on the way. The site says standard shipping 7-12 days. After I finally received the product I found that the sizes were way off. I usually wear a size 12 and this wasn't even close to fitting. After many attempts to contact the company regarding a return, I finally got a response and much to my surprise, here is what it said.
Our return center is located in Guangzhou, China.
If you want to return your item , you will be in charge of paying the return shipping fees(including possible custom fee).
Your refund will be processed after our return center received and inspected the return package.
Since International return might result in long waiting time and incur substantial return cost on your side, we
recommend some alternative methods to resolve this issue. We suggest you present the item to your friends or you
can resell the item to other persons who need. And for compensation,we would like to issue a partial discount for
you to reorder the item you want instead of returning the item(s).
Where did it ever mention this process on their website? So if I want to return this item, it would probably cost me more than the item originally cost. What a joke. I wish I had read the reviews before I purchased from this site.